Frequently asked questions
What makes your eye mask different from most others?
Most eye masks rely on extra padding, wide coverage, or synthetic materials.
Ours is designed with precision — covering only the eye area and using pure mulberry silk to stay lightweight, breathable, and comfortable for hours.
Is it thick enough to block light?
Yes. Blocking light doesn’t require heavy padding.
The mask is structured to block light effectively without unnecessary thickness or bulk.
Is silk suitable for sensitive skin?
Silk has a naturally smooth, low-friction surface that many people find comfortable to wear.
Our design avoids rough fabrics and excessive seams to keep the experience gentle and unobtrusive.
How do I wash and care for the eye mask?
To keep the silk in good condition:
- Hand wash gently in cold water
- Use mild detergent
- Do not wring
- Lay flat to dry
- Avoid direct heat
How long does delivery take??
Orders are usually processed within 1–2 business days.
Delivery times depend on your location and the shipping method selected at checkout. Full details are available in our Shipping Policy.
Do you ship internationally?
Yes, we offer international shipping.
Available destinations, delivery times, and costs are shown clearly at checkout before you place your order.
Can I return the eye mask if it doesn’t suit me?
Yes. If the product doesn’t meet your expectations, you can request a return in accordance with our Returns Policy.
Please ensure the item is unused and in its original condition.
How can I contact you if I have a question about my order?
All enquiries are handled via email.
You can contact us at ulawaystravel@gmail.com, and we’ll get back to you as soon as possible.